Shipping policy

Shipping Policy

Last updated 16 September 2026.

Where your order ships from

Velunol does not hold sales stock in the United States. Orders are picked and dispatched from our partner warehouse overseas, in China, and travel to you from there.

We have no store and no showroom. The only US facility we use is the returns address in Texas, and that is for returns only — nothing ships out from it. Our registered address in Montana is for correspondence only; do not send returns there either.

Where we ship

We ship to the 48 contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, any other US territory, or military APO, FPO and DPO addresses. If you enter one of those addresses at checkout, no shipping rate will be offered and the order cannot be completed.

We do deliver to P.O. Boxes. Those orders travel by USPS, because FedEx does not deliver to P.O. Boxes.

What shipping costs

Order total	Shipping
Under $60	$7.95 flat
$60 and over	Free

The $60 threshold is measured on your order total after any discount is applied.

How long it takes

1. Processing: 3–5 business days. We check the order, confirm stock with the warehouse and pack it.
2. Transit: 8–12 business days. The parcel leaves the overseas warehouse and is handed to USPS or FedEx for the final leg.
3. Total: 11–17 business days from the day you order.

Business days are Monday to Friday, excluding US public holidays. Our cut-off is 6:00 PM MT, Monday to Friday; orders placed after it start processing the next business day.

Tracking

You get a tracking number by email when the parcel leaves the warehouse. Tracking can take a few days to show its first scan on an international leg. That is normal and does not mean the parcel is lost.

Import duties and price

Import duties are already included in the price you pay. You will not be asked for a customs payment on delivery.

The price shown on a product page is the price of the item. If any sales tax applies to your delivery address, it is added at checkout and shown to you before you pay.

Changes, delays and problems

You can cancel within 24 hours of ordering if it has not shipped — email support@velunol.com with your order number. Once a parcel is in transit we cannot redirect it.

If tracking has not moved for 10 business days, or the parcel shows delivered and you do not have it, email us and we will open a trace with the carrier. If a parcel arrives damaged, send photos of the packaging and the item within 30 days of delivery and we will replace or refund it.

Contact

VELLUNA COSMETICS LLC
1001 S Main St Ste 600, Kalispell, MT 59901, United States (registered address only)
support@velunol.com · +1 713-668-2323 · we reply within 24 hours.