Frequently asked questions
How long will my order take?
11 to 17 business days in total: 3–5 business days to process and 8–12 in transit. Our orders ship from a partner warehouse overseas, in China, which is why this is longer than a domestic store. Full detail is on the Shipping Policy page.
Do you ship to my state?
We ship to the 48 contiguous states. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories or military APO/FPO/DPO addresses. P.O. Boxes are fine — those orders go by USPS.
What does shipping cost?
A flat $7.95, and free once your order total reaches $60 after any discount.
Will I be charged customs or duties on delivery?
No. Import duties are already included in the price you pay at checkout.
Can I return something?
Yes — 30 days from the day it is delivered, and we pay the return postage. Email us first and we send you a prepaid label. Details on the Returns & Refunds page.
How do I choose a size?
Start with the Size & Fit page. Where a maker gave us a real size chart, it is there. Where one was not supplied, we say so rather than inventing numbers — email us and we will ask the supplier for the measurement you need.
Why does the photo not change when I pick a color?
On some styles the photos are not yet linked to individual color options, so the gallery shows every color rather than switching to the one you selected. We are working through this. The color you choose in the dropdown is the color that ships. If you want to see a specific color before ordering, email us.
Who makes the clothes you sell?
We are a retailer, not a manufacturer. Each product page names the maker of that garment — LookbookStore, luvamia, Eytino, ZHUHOUSE, chouyatou, Gloria Vanderbilt and Levi Strauss Signature Gold — and we list each item under the maker's own name rather than relabelling it as ours. If you want to know more about how a particular style is sourced, email us and we will tell you what our supplier has told us.
Do you have a store I can visit?
No. Velunol is online only. The Montana address in our footer is a registered business address for correspondence, not a shop or a warehouse, and returns should not be sent there.
How do I pay?
Card payments are processed at checkout by Shopify's payment provider. Your card details go straight to the processor; we do not see or store them.
Something is wrong with my order. What now?
Email support@velunol.com with your order number and, if the item is damaged or wrong, a photo. We reply within 24 hours.